Contact us

Our contact details are below. You can use our online forms, call us, book an appointment or write to us by post.

Please wait at least two weeks before contacting us if you have not received your documents.

Alternatively, you can sign up to your online My Pension account to complete a number of processes online.

You may also prefer to call us if you have a more detailed query as our Customer Services team can then ask for all the information they need to best answer your query. Our opening times can be viewed at the bottom of the page.

Online forms and help

Link - I need help with accessing my online My Pension account

Link - Reporting a death

Link - I have an enquiry about my own pension benefits

Help with using My Pension

Having problems accessing or using your My Pension account? Let us know by using this form

Reporting a death

Use this form to let us know about someone who has recently died

Enquiry about my own pension benefits

Let us know here

Link - I need to change my personal details

Link - Feedback zone

Link - Any other enquiry about GMPF

Change of personal details

How to change your name, postal address or the bank details we have on file for you


Visit our Feedback Zone to let us know how we are doing and provide suggestions

A general query that is not about my pension benefits

Let us know here


Please have your GMPF pension number or national insurance number ready when you call.

General enquiries: 0161 301 7000
Pensions already in payment: 0161 301 7100

Our general enquiries phone line offers you the option to request a call back if our lines are busy. We will try to call you back as soon as possible, and if you’ve had to go out, we’ll either leave a message or try again later.

For queries about the police, fire, NHS, teachers, or other pension schemes please visit Other schemes and pension providers for more information.

Opening hours

Our telephone lines are open during the following times:

  • Monday: 8:30am – 5:00pm
  • Tuesday: 8:30am – 5:00pm
  • Wednesday: 8:30am – 5:00pm
  • Thursday: 8:30am – 4:30pm
  • Friday: 8:30am – 4:00pm

Book an appointment

You can contact our Customer Services team to book an online (Microsoft Teams) or in person (at our offices) appointment to discuss your pension on 0161 301 7000.

In order to ensure the right person is available to help you at our offices, we ask that you book ahead for in person appointments.

Depending on your query, we might be able to help you with it immediately over the phone.


Our address is:

Guardsman Tony Downes House
5 Manchester Road
M43 6SF

Provide Feedback

You can use our feedback zone to let us know how we are doing and provide us with suggestions on how we can improve. And if you can, please complete our website survey. You can see how we've used your feedback to help us improve on the You said, so we did page.

Find us

At present, visits to our offices are by prearranged appointment only.

Guardsman Tony Downes House is in the centre of Droylsden on Manchester Road (A662). If you are using a sat nav, please use the postcode M43 7UH.

By train

The two nearest mainline stations are Manchester Piccadilly and Manchester Victoria. A taxi from either of these to our offices will take around 15 minutes. Using the tram will take around 25 minutes.

PDF help document

By Metrolink tram

The tram network includes a stop at Droylsden, which is a short walk away.

PDF help document

By bus

There are bus stops nearby with several services running through Droylsden town centre. This includes the 216, which runs between Manchester and Ashton-under-Lyne.

PDF help document

By car

From the M60

Take Junction 23. After leaving the motorway, take the A635 towards Manchester, passing B&Q on the left. At the one way system, bear right and then left following signs for Droylsden A662. The centre of Droylsden is about three quarters of a mile further on. 

From Manchester city centre

Take the A662, Ashton New Rd, past the Etihad football stadium. Continue straight on. The centre of Droylsden is about two miles on from the stadium.

PDF help document


We have six car parking spaces for visitors located at the back of the building. You can find them by driving through the black gates found on Craven Street. To get there, turn onto Canal Street from Market Street and then turn right onto Craven Street (enter M43 7UH if you are using a sat nav). 

The parking on Craven Street is limited. You can park outside the post office for a limited time and there is a disabled parking bay close to our reception. 

When you leave the visitor car park, you can turn left or right onto Craven Street. If you turn left, then you must turn left again onto Manchester Road. 

Droylsden’s main car park is a pay and display car park found off Greenside Lane (enter M43 6SF if you are using a sat nav)

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